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Admin Console Overview

Welcome to Control Bridge! This guide will introduce you to the admin interface and help you understand how to manage your AI-powered email processing system.

Overview​

Control Bridge is a comprehensive web-based administration interface for managing your email automation system. It provides full control over:

  • AI Configuration - LLM providers, models, specialist agents, and tools
  • Email Processing - Monitored mailboxes, subscriptions, and VIP contacts
  • Organization Data - Companies, departments, employees, and teams
  • Search Integration - Knowledge base providers and indexes
  • Activity Monitoring - Execution logs, metrics, and debugging
  • Safety Gateway - Outbound communication security with PII detection and content analysis

The console is designed for system administrators who need to configure and monitor the email processing system.

System Architecture​

Outermind uses a sophisticated multi-agent architecture to process incoming emails intelligently:

Email Received
    ↓
Microsoft 365 Shared Mailbox
    ↓
Graph API Webhook → Outermind API
    ↓
SuperAgent (Routes to appropriate specialist)
    ↓
Specialist Agent (Processes with assigned tools)
    ↓
LLM Processing (Anthropic, OpenAI, or Azure)
    ↓
Tool Execution (Reply, Search, Escalate, etc.)
    ↓
Response Sent / Action Taken

The SuperAgent System​

Outermind uses a two-tier agent architecture:

  1. SuperAgent - Routes incoming emails to the most appropriate specialist agent based on email content, sender, and context
  2. Specialist Agents - Execute domain-specific processing using assigned tools and LLM reasoning

This architecture allows you to create specialized agents for different purposes:

  • Customer support
  • Scheduling and calendar management
  • HR inquiries
  • Sales leads
  • Technical support
  • And more...

Each specialist agent:

  • Has custom instructions (system prompt) that define its behavior
  • Uses a specific LLM model (e.g., Claude Sonnet, GPT-4)
  • Has access to assigned tools (reply, search, escalate, etc.)
  • Tracks costs and performance metrics

Main Areas​

The Admin Console is organized into 4 main areas accessible via tabs in the header:

  • Operations Hub (/) - Day-to-day monitoring and action tasks
  • Configuration Hub (/config) - Setup and configuration
  • System Admin (/admin) - Account management and access control
  • Support Center (/support) - Help resources, support tickets, and notifications

Operations Hub​

The Operations Hub is your daily command center. It includes:

Dashboard

  • Home - Feature cards with live status indicators for queues, mailboxes, agents, and SMEs
  • System Diagram - Interactive architecture diagram with real-time updates via SignalR

Review Queues

  • Knowledge Approvals - Review pending knowledge items and email approvals
  • Safety Reviews - Handle messages held by the Safety Gateway

Activity

  • Agent Executions - View execution history with metrics, costs, and status
  • SME Activity - Track subject matter expert requests and invocations

When to use: Monitor system health, review queues, debug execution issues

Configuration Hub​

The Configuration Hub is where you set up and configure all aspects of the system:

AI Agents

  • Agents - Create and manage specialist agents and SMEs with custom instructions

Email Processing

  • Monitored Mailboxes - Add mailboxes to monitor, assign agents, configure auto-reply
  • Email Filters - Manage ignore rules and email ignore lists

Tools & Integrations

  • Built-in Tools - View the 12+ tools available for agents
  • SQL Tools - Configure database query tools
  • Search Tools - Manage search index tools
  • API Tools - Set up external API connections and tools
  • LinkedIn - Manage LinkedIn connections and actions

Knowledge Base

  • Knowledge Sources - Configure knowledge base sources
  • Topic Taxonomy - Organize knowledge topics
  • Index Health - Monitor index statistics and scan progress

AI Providers

  • LLM Providers - Add and configure AI services (Anthropic, OpenAI, Azure OpenAI, Azure AI Foundry)

Safety Gateway

  • Safety Settings - Configure risk thresholds, gateway modes, and LLM analysis options
  • Audit Log - View historical gateway decisions and export for compliance

Contacts & Directory

  • Microsoft 365 - Sync users from Azure Active Directory
  • VIPs - Manage important contacts with priority levels
  • Companies - Manage company records and domains
  • Departments - Configure department structure
  • Employees - View and manage employee directory
  • Teams - Manage Azure AD teams and groups

When to use: Set up new agents, manage AI providers, configure tools, manage organization data

System Admin​

The System Admin area handles account and access management:

Account

  • Account Settings - Configure system-wide settings and pause controls
  • Usage & Billing - View usage metrics and costs

Access Control

  • Users - Manage user accounts and permissions
  • Roles - Configure role-based permissions

When to use: Manage users, configure account settings, review usage

Support Center​

The Support Center provides help resources and direct communication with Outermind support:

Dashboard

  • Support Dashboard - Overview of your tickets, recent activity, and quick actions

Tickets

  • My Tickets - View and manage your support tickets
  • New Ticket - Submit a new support request with environment details

Messages

  • Inbox - System notifications and messages from support

When to use: Get help, report issues, view system announcements, track support requests

Permissions & Access​

Authentication​

The Admin Console requires Azure AD authentication. You must be signed in with a Microsoft 365 account that has admin access.

Required Permission​

All admin console features require the system.admin permission. This ensures only authorized administrators can configure the system.

Security​

  • All API calls are authenticated via Azure AD tokens
  • Sensitive credentials (API keys) are stored securely in Azure
  • Activity is logged for audit purposes

User Interface Patterns​

Responsive Design​

The console adapts to your screen size:

  • Desktop - Full three-column layouts with sidebar, content, and details
  • Tablet - Two-column layouts with collapsible sidebar
  • Mobile - Single column with drawer navigation

View Modes​

Many pages offer table view and card view:

  • Table View - Compact, sortable columns (best for desktop)
  • Card View - Visual cards with key information (best for mobile)

Use the toggle button in the top-right of data pages to switch views.

Form Pages and Modals​

Create and edit operations use a mix of approaches:

  • Form Pages - Complex configurations like Agents, SMEs, Search Providers, and Search Indexes use dedicated form pages for a better editing experience
  • Modal Dialogs - Simpler operations use modal dialogs that overlay the current page for quick actions

Common Actions​

  • Create - Blue "+" button or "Add New" button
  • Edit - Pencil icon or click the row/card
  • Delete - Trash icon (usually with confirmation)
  • Search/Filter - Search box and filter controls at top of lists
  • Pagination - Controls at bottom of tables (rows per page, page navigation)

Key Features​

AI-Powered Tools​

The console includes AI-powered features to help you:

  • Prompt Improvement - AI suggests better agent instructions when creating/editing agents
  • Execution Troubleshooting - AI analyzes failed executions and suggests fixes
  • Auto-Thread Detection - Automatically includes email thread context for recent conversations

Real-Time Updates​

The dashboard system diagram updates in real-time using SignalR websockets. Configuration changes appear immediately without page refresh.

Cost Tracking​

Every agent execution tracks:

  • Token usage (input and output)
  • LLM costs (based on configured model pricing)
  • Execution duration
  • Tool call success/failure

View costs per execution or aggregate by agent, model, or time period.

Azure AD Integration​

Seamlessly integrates with Microsoft 365:

  • Azure AD authentication
  • Employee directory sync
  • Team/group management
  • Shared mailbox access via Microsoft Graph API

What's Next​

Now that you understand the Admin Console at a high level, here are recommended next steps:

  1. Learn Navigation - Master the console interface
  2. Quick Start Guide - Complete your first workflow
  3. Create Agents - Set up specialist agents
  4. AI Chief of Staff - Deploy an autonomous AI executive for strategic goal management
  5. Personal Assistant - Give every employee a dedicated AI assistant for email, goals, and productivity
  6. Monitor Activity - Review execution logs
  7. Configure Safety Gateway - Protect outbound communications
  8. Agent Intelligence - Enable memories and artifacts for smarter agents

Getting Help​

If you encounter issues or have questions:

  • Support Center - Submit tickets and track support requests at /support
  • Troubleshooting Guide - See Common Issues
  • Debugging Techniques - See Debugging Guide
  • Documentation - Browse all articles using the sidebar navigation

Summary​

Control Bridge provides comprehensive control over your AI-powered email processing system. Organized into four main areas—Operations Hub, Configuration Hub, System Admin, and Support Center—you have all the tools needed to manage and optimize your automated email workflows.

The SuperAgent architecture enables sophisticated email routing and processing, while detailed execution logs and cost tracking give you full visibility into system performance. The Safety Gateway adds enterprise-grade security by analyzing all outbound communications before they are sent.

Ready to get started? Continue to the Navigation Guide to learn how to use the interface effectively.