Companies
Manage company records that identify your organization's internal email domains.
Overview
Companies register your organization's internal email domains. The safety gateway uses this list to classify senders and recipients as internal or external, which drives approval routing, escalation thresholds, and safety review for every agent.
Employees, Departments, and Teams are no longer managed in Outermind — they're managed directly in the Microsoft 365 admin center. Companies is the one remaining piece of organizational structure kept in Outermind, because it feeds the safety gateway's internal/external classification directly.
Viewing Companies
Navigate to Account Settings > Organization > Companies to see all company records.
Company List
| Column | Description |
|---|---|
| Company | Company name, plus a count of alternate domains if any |
| Domain | Primary email domain |
| Parent Company | Parent company for subsidiaries, if set |
| Status | Active or inactive |
| Actions | Edit or delete |
Adding a Company
- Navigate to Companies
- Click Add Company
- Enter company details:
| Field | Required | Description |
|---|---|---|
| Primary Domain | No | Select from your Microsoft 365 verified domains (dropdown) |
| Company Name | Yes | Official company name (auto-fills from domain if not first company) |
| Alternate Domains | No | Comma-separated list of additional domains |
| Parent Company | No | Select parent company for subsidiaries |
| Active | Yes | Whether the company is active |
Note: The Primary Domain dropdown shows domains from your Microsoft 365 tenant that haven't been assigned to another company yet. When you select a domain (after the first company is created), the company name is auto-filled with the domain name, which you can then edit.
- Click Create
Managing Companies
Editing a Company
- Click the edit icon on the company row
- Update fields as needed
- Click Save
Deleting a Company
- Click the delete icon
- Confirm deletion
Deactivating a Company
For companies you no longer work with:
- Edit the company
- Set status to Inactive
- Save
Inactive companies remain for reference but won't appear in active lookups.
Company Features
- Primary domain for email identification
- Alternate domains for subsidiaries
- Parent-child company relationships
How Agents Use This
In Safety Classification
The safety gateway classifies senders and recipients as internal or external based on registered company domains. This classification drives:
- Approval routing
- Escalation thresholds
- Safety review requirements for agent-sent email
With the lookup_company Tool
If configured, agents can call:
lookup_company(name: "Acme Corp")
Returns:
- Company details
- Registered domains
- Parent/subsidiary relationships
Best Practices
Data Quality
- Consistent naming - Use official company names
- Complete domain lists - Register every domain your organization sends from, including alternates
- Regular updates - Keep information current
- Remove duplicates - Merge duplicate records
Organization
- Status management - Mark inactive companies
- Regular audits - Review data periodically to keep safety-gateway classification accurate
Troubleshooting
Company Not Found in Lookups
Symptoms: Agent can't find company information
Solutions:
- Verify company exists and is active
- Check spelling matches exactly
- Ensure lookup tool is configured
- Test lookup manually
Duplicate Companies
Symptoms: Same company appears multiple times
Solutions:
- Search for all variations
- Choose the most complete record
- Delete duplicates
Sender Misclassified as External
Symptoms: Email from a known internal domain is treated as external by the safety gateway
Solutions:
- Confirm the sending domain is registered as a primary or alternate domain on an active company
- Add the domain if missing
- Test the classification again