Bulk Customer Enablement - Progress Tracker
When you start a bulk enablement job, the portal takes you to the Bulk Customer Enablement progress page at /customers/bulk-enable/:jobId/progress. This page updates live until the job finishes, showing you which customers are enabled, which are still pending, and which failed.
Overview
The progress tracker:
- Shows a real-time status badge ("Updating live" while the job is running, "Completed" when done).
- Displays a summary of totals - Total, Enabled, Failed, Pending - as stat cards at the top.
- Lists every customer in a table with their individual status and error detail.
- Lets you retry individual failed customers without restarting the whole job.
Customer Status Values
Each row in the customer table shows one of four statuses:
| Status | Meaning |
|---|---|
| Pending | Queued, not yet processed |
| Enabling | Currently being provisioned |
| Enabled | Successfully activated |
| Failed | Provisioning failed - an error message is shown in the Error column |
Reading the Summary Banner
When the job finishes, a banner appears above the table:
- All customers enabled - a green banner confirms all N customers were provisioned successfully.
- Partial success - an amber banner shows how many were enabled and how many failed, with a prompt to retry from the rows below.
Retrying Failed Customers
Each failed row shows a Retry button in the Action column. Clicking it sends that individual customer through the enablement flow again - you do not need to restart the whole batch.
You can retry as many failed rows as needed, one at a time. The row status updates to "Enabling" while the retry is in progress, then resolves to "Enabled" or "Failed" again.
Manual Refresh
The page polls automatically while the job is running. If you want to force an immediate refresh, click the Refresh button in the top-right corner of the card.
FAQ
What happens if I navigate away while the job is running?
The job continues on the server. Return to /customers/bulk-enable/:jobId/progress (or follow the link from the customer list) to see the current state.
Can I retry the same customer more than once? Yes. If a retry also fails, the row reverts to "Failed" and the Retry button reappears.
How long does bulk enablement take? Timing depends on the number of customers and downstream provisioning speed. The live status indicator lets you know the job is still running.
The page shows "Unable to load progress" - what do I do? Click Retry on the error screen to reload. If the problem persists, check your network connection and contact support with the Job ID shown in the URL.